Small upgrades. Cozier home.

# Shipping Policy Naisi ships home and seasonal products to our customers using vetted fulfilment partners. **Processing time.** Orders are confirmed within 24 hours of payment. Because items are sourced on demand from our supplier network, please allow 2-5 business days for dispatch. **Delivery time.** Typical delivery is 7-18 business days depending on destination. Remote destinations may take longer. **Tracking.** A tracking number is added to your order as soon as the parcel is handed to the carrier. You can follow it any time from your order status page. **Customs & duties.** International orders may be subject to import duties or taxes levied by your local authority. These are the responsibility of the recipient. **Questions?** Email 1192771609@qq.com. Last updated: 2026-10-17

# Refund & Returns Policy We want you to be happy with your purchase from Naisi. **30-day window.** Contact us within 30 days of delivery if your item is damaged, defective or not as described. **Item not received.** If tracking has not updated for 20 business days, contact us and we will either reship or refund you in full. **Wrong or damaged item.** Send a photo of the item and its packaging and we will arrange a replacement or a refund. **Change of mind.** Unused items in original packaging can be returned within 14 days. Return shipping is paid by the customer unless the item was faulty. **How to start a claim.** Open a request from your order page or email 1192771609@qq.com with your order number. We answer within 1 business day and resolve most claims within 5 business days. **Refund timing.** Approved refunds are issued to your original payment method. Banks typically post them within 5-10 business days. Last updated: 2026-10-17

Checkout uses the payment method shown on the page.